Refund policy

Return and Refund Policy
We hope you enjoy your purchase of our hand-dyed yarn. If you wish to return your order, you can do so as follows:

Right of Withdrawal
You have a 14-day right of withdrawal from the day you receive your order if the item is shipped within the EU. To be eligible for a refund, the item must be returned in the same condition as when you received it – unused, with the label attached, and in its original packaging. You must also provide the receipt or proof of purchase.

Condition of Items for Return
To qualify for a return, your item must be in the same condition as when you received it – unused, odor-free, with labels attached, and in its original packaging. You must also have the receipt or proof of purchase.
Unfortunately, we cannot accept yarn that has been used or wound.

Unique Products
All of our skeins are unique, and even if dyed in the same batch, there may be slight variations between skeins. This is not considered a defect and is therefore not a valid reason for a complaint.
We recommend purchasing enough yarn for your project at once to ensure all skeins are from the same dye lot.

How to Return
To initiate a return, please contact us at passionateyarns@outlook.com. You are responsible for paying the return shipping. Items returned without first arranging a return will not be accepted.

Unclaimed Packages
For unclaimed packages or packages where delivery is refused, the return shipping costs will be deducted from the refunded amount.

Damaged or Incorrect Items
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can assess the issue and correct it.

Exceptions / Non-Returnable Items
We do not accept returns of used items, sale items, or gift cards.

Exchanges
The fastest way to get what you want is to return the item first. Once the return is accepted, you can make a separate purchase of the new item.

Refunds
We will notify you once we have received and inspected your returned item and let you know if the refund is approved. If approved, the amount will be automatically refunded to your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process the payment.
If more than 15 business days have passed since we approved the return, you can contact us at passionateyarns@outlook.com.